Privacy Policy

True Nature Nutrition

Effective Date: January 2026

This Privacy Policy explains how True Nature Nutrition (“we”, “us”, “our”) collects, uses, discloses, stores, protects and manages your personal information when you access our website and purchase or use our services, programs, workshops, resources and digital products (“Services”).

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in how we handle personal and sensitive information.

By using our Services, you consent to the collection, use, disclosure and handling of your personal information as described in this Privacy Policy.

Information We Collect
We may collect information that identifies you, including:
• Your name, email address, phone number and contact details
• Billing and payment information (processed securely via third-party payment providers)
• Health-related information you voluntarily provide (for coaching or program delivery)
• Website usage data collected automatically (e.g., IP address, cookies, analytics and pixel data)
• Communication preferences and responses (e.g., email interactions)

We only collect personal information that is reasonably necessary to provide our Services or to communicate with you effectively. Sensitive information (such as health details) is only collected with your consent and for specific purposes related to service delivery.

How We Collect Personal Information
We collect information:
• Directly from you when you register, submit a form, purchase a service, or contact us
• Automatically through website cookies, analytics tools and marketing pixels
• From third parties where you consent or it is reasonably necessary to provide our Services

How We Use Your Information
We may use your information to:
• Provide, operate and manage our Services
• Process payments and deliver products or coaching sessions
• Communicate with you, including updates, reminders and support
• Send marketing communications (you may opt out at any time)
• Improve and personalise our Services and user experience
• Comply with legal obligations

We do not sell your personal information.

Disclosure of Personal Information
We may disclose your personal information to:
• Third-party service providers (e.g., CRM platforms, email tools, web hosts, payment processors) to support our business operations
• Our professional advisors in the course of business
• Legal or regulatory authorities if required by law

We take reasonable steps to ensure that any third party we disclose your information to protects it in accordance with privacy standards.

International Transfer of Information
Your personal information may be accessed, stored, or processed overseas where our service providers have servers or operations. Where this occurs, we will take reasonable steps to ensure the overseas entity handles your information in accordance with this policy and applicable principles.

Cookies & Tracking Technologies
Our website uses cookies, pixels and analytics tools (such as Meta and Google) to:
• Analyse website traffic and performance
• Improve user experience
• Support advertising and retargeting

You can disable cookies via your browser settings, though some site features may not function properly.

Security & Data Retention
We take reasonable measures to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. We retain your information as long as necessary to provide our Services, comply with legal obligations, and maintain business records.

Access, Correction & Your Rights
You may request access to, correction of, or deletion of your personal information (subject to legal exceptions). You may also withdraw consent to direct marketing at any time by following opt-out instructions in communications or contacting us.

Complaints & Privacy Enquiries
If you have questions or concerns about how we handle your personal information, or wish to make a privacy complaint, you can contact us at:
Email: [email protected]

If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance. (OAIC)

Changes to this Policy
We may update this Privacy Policy from time to time. Revised versions are effective when posted. Continued use of our Services after changes indicates acceptance of the updated policy.

Contact Information
True Nature Nutrition
Email: [email protected]